Return Policy
RETURN & REFUND POLICY
KINGGM LLC
Effective Date: March 3, 2026
If you are not completely satisfied with your purchase, please review our return policy below. By placing an order on stockholmnord.com, you agree to the terms outlined in this Return & Refund Policy.
1. Returns for Clothing & Apparel
We accept eligible returns within 30 days of delivery.
To qualify for a return, the item must:
Be unworn, except for reasonable try-on
Be unwashed
Be free from stains, odors, damage, or other signs of use
Have all original tags attached
Be returned in its original condition and, where applicable, original packaging
Items showing signs of wear or use beyond what is reasonably necessary to determine fit and appearance may not qualify for a full refund.
2. Return Eligibility
Products may be eligible for return if:
The return request is submitted within 30 days of delivery
The item meets the condition requirements outlined above
The item is not listed as non-returnable under Section 8
Returns sent without prior approval may not be accepted.
3. Return Authorization Required
All returns require prior approval.
To request a return, contact us at:
Please include:
Order number
Reason for return
Photos, if applicable
If your return is approved, we will provide return instructions and the correct return address.
4. Important – Return Address Policy
The business address listed on our website:
3833 Powerline Rd, Suite 201
Fort Lauderdale, Florida 33309
United States
is not a return address.
Returns sent to this address will not be processed or refunded.
Customers must request return authorization and receive the correct return address via email before sending any item back.
5. Damaged or Incorrect Items
If you receive:
A damaged item
A defective product
The wrong item, size, or color
You must contact us within 7 days of delivery at:
Please include clear photos of the item and your order number.
Depending on the circumstances, we may offer:
Replacement
Partial refund
Full refund
Store credit
6. Return Shipping Costs
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
Original shipping fees are non-refundable unless required otherwise by applicable law.
We are not responsible for lost or undelivered return shipments. We strongly recommend using a trackable shipping method.
7. Refund Processing
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days to the original payment method.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
8. Non-Returnable Items
The following items may be non-returnable where permitted by applicable law:
Items that have been worn beyond reasonable try-on
Washed items
Items with removed or missing original tags
Items showing stains, odors, damage, or signs of use
Gift cards
Personalized or customized products, where applicable
Certain hygiene-sensitive products where applicable and legally permitted
Nothing in this policy limits any mandatory consumer rights provided by applicable law.
9. Exchanges
If you ordered the wrong size or would like a different color or style, please contact:
We will provide available exchange options depending on inventory and your location.
In some cases, the fastest option may be to return the original item and place a new order.
10. Chargebacks & Abuse
If a chargeback is initiated without first contacting us to attempt resolution, we reserve the right to:
Dispute the chargeback
Provide relevant order, delivery, and communication records
Restrict future purchases where appropriate
Fraudulent or abusive return behavior may result in refusal of service where permitted by law.
Contact Information
KINGGM LLC
3833 Powerline Rd, Suite 201
Fort Lauderdale, Florida 33309
United States
Website: stockholmnord.com
Email: info@stockholmnord.com